A message from Ruby's CEO, Kate Winker: 

Late yesterday evening, one of Ruby's infrastructure providers experienced an unexpected outage. As a result, we are currently unable to accept any incoming calls or chats and all interactions are being routed to your afterhours solution.

Our vendor was the target of a cyberattack and they have been working on multiple resolution paths. However, they have not notified us of an ETA on when service will be restored. Unfortunately, you should expect Ruby services to be unavailable through the end of the day today (May 9, 2022).

In the meantime, we have been working on an alternative solution to route our services around this vendor. We have also performed scans on our systems and have no reason to believe that any of our systems or data have been accessed during this incident.

We know that you rely on our technology to conduct your business and we take that responsibility very seriously. We will follow-up with another communication when all services have been resumed. 

If you have not done so already, we strongly encourage you to temporarily un-forward your lines from Ruby, using the forwarding settings of your phone provider. If Ruby hosts your published phone number, you can forward your calls to a direct number using the app or online portal.

Please accept our sincerest apologies for the inconvenience that this issue has caused. If you have questions, please feel free to reach out here, or email us at staff@ruby.com.

Sincerely,

Kate Winkler

CEO

866-611-7829

ruby.com